The Invoco Knowledge Center

After having our Freshdesk integration out for so long, we thought it was time to bring out a Freshsales integration! So, what does it do?
If you currently use our Zoho Docs integration, now is the time to get moved over to the new set up. Zoho Docs will no longer be accessible by November 15th 2022, meaning the integration won’t work either…
As you know, not long ago we released our Clio Manage integration. The team at Clio are great, and after showing them our integration and what it could do, they suggested an improvement.
Smiirl is a great mechanical counter that can be used for tracking lots of useful information about your business. Here’s how to use Smiirl to track calls from your marketing campaigns…
It’s been out for a while, but after lots of tweaking and fixing, the Invoco Wallboard has officially made it to our integrations page – so I thought I’d write up another blog to explain how our Wallboard tool works.
Clio Manage is a cloud-based legal practice management software that makes running your firm, organizing cases, and collaborating with clients from one place possible – Hopefully, integrating Clio Manage with your Invoco system will make things even easier.
We’ve finally caught up with the cool kids and released our own dark mode, accessible now in the Invoco portal. What do you think? Setting it up is mega easy. Just log into the portal, click into your ‘settings’ tab; Click…
One of the biggest issues that we all face as entrepreneurs is that of time. There’s just not enough of it. And there’s always so much that needs to get done. It’s easy to get bogged down with all of the admin…
Bill shock. None of us want that. At Invoco we try and keep our call costs as competitive as we can as we want to provide our customers with excellent value for money but some numbers are just really expensive to call. Premium rate…
For many years now we’ve been building telephony integrations into a variety of cloud-based applications such as CRM’s, Helpdesk apps, cloud-storage apps, etc., which is great for our users of course but what if…
ServiceM8 helps to provide the latest mobile & cloud technology helping eliminate paperwork, improve productivity & provide great service for trades & services. Our ServiceM8 integration has been highly requested! So what…
We’ve released a new integration with Microsoft! Microsoft Dynamics 365 Customer Service allows you to provide seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud. So, how does…
When you’re running a telesales team, you want to get them making as many outgoing calls as possible. Problem is, manually dialling telephone numbers is prone to error and slow to boot. Wouldn’t it be easier if you could…
We’ve released a new integration! Microsoft Dynamics 365 Sales allow you to manage customer relationships, close deals, and boost sales revenue. So, what does the Microsoft Dynamics 365 Sales integration do? Some pretty cool…
This week’s release is the Microsoft Dynamics 365 Business Central integration. It’s slightly different from our usual integrations in that it can’t add call notes directly into your account, but our desktop…
This week we’re releasing our Senta integration, after it being highly requested! With an easy-to-configure CRM, powerful workflow, integrations, and a user-friendly client portal, Senta accountancy practice management helps you…
This week’s release is, you guessed it, Microsoft 365. It’ll work similarly to the Google Contacts integration, in that it won’t directly edit your 365 database, but it’ll provide you with the stepping stones…
It’s been a while since we’ve released a new integration but we’ve got a couple of crackers lined up over the coming weeks. This week, it’s Google Contacts. Our integration with Google Contacts is slightly…
We’ve got a new integration for you! This round: Zendesk Support. Due to popular demand, you can now utilise Zendesk’s support software, which is quick to implement and easily scales to meet changing needs. So how…
Quick update to let you know that we’ve been listening to our users and we’ve upgraded all of our integrations (with the exception of Infusionsoft) with our most commonly requested feature request..the ability to NOT…
If you ever find yourself in the situation where you want to give staff members access to your account but don’t want to share your login credentials or perhaps don’t want your team to listen to call recordings, get access…
More than 170 Business leaders from across North Worcestershire attended the first business awards ‘celebrating the rising stars’ in the area. Six winners took home crystal trophies from the prestigious awards event held at Hogarths…
Another day, another integration release! As you’ve seen by the title, today we’re talking about OnePageCRM. It was built to ‘free salespeople from bloated software, help them focus on sales actions and change the…
A couple of years ago I blogged about my love of a book called The One Thing by Gary Keller. It transformed the way I work and helped me improve my productivity massively. Deep Work by Cal Newport is another great book along the same…
So your marketing team is doing an amazing job of bringing in leads to your business. They’ve done all the analysis. They’ve built the marketing machine. Now it’s over to your sales team to convert those leads. Whether it’s…
It’s integration announcement time! This week, we’re talking about Agile CRM. It gives you the opportunity to automate your sales, marketing, and service in one platform, whilst avoiding data leaks and enabling consistent…
As some of you already know, we’ve had an integration with Hubspot for a short while, but we’d never officially announced it. So here goes… We’ve released our Hubspot integration!!! Tada!! Hubspot is a really…
We’ve released our new integration with Zoho Docs! It’s an online file management system for teams and individuals and is really quick and easy to set up. It enables you to create, upload, and share files of different…
We’ve previously talked about our love of Slack. It’s our communication tool of choice, allowing our team to communicate effectively no matter where in the world they are. We loved it so much that we decided to create an…
We’ve just released an exciting new range of wireless IP phones for use with the Invoco Hosted PBX Platform and are the first Wi-Fi enabled phones in our range. They’re great for anyone who would struggle to connect to a…
One of the things we love to do here at Invoco is supporting startup businesses. Our products are tailor-made for startups as our services are contract-free, flexible and scalable, which means that we deal with startups a lot. I talk…
Just a quick one from me this month. You may remember last month we launched a Holiday Redirects feature which allows you automatically set your holiday re-diversions in advance so you don’t have to remember to log into your…
We are pleased to announce our next integration: Less Annoying CRM. It’s a Customer Relationship Management (CRM) system designed specifically for small businesses and is quick and easy to set up. It’s main selling point…
Do you ever have that sinking feeling half way through the bank holiday weekend that you’ve forgotten to set your incoming calls to go to voicemail and that your phones have been ringing out unanswered? Or perhaps you meant to…
A slightly different blog to the usual content we send out, but we thought that this was important enough to bring to your attention… A group of teenagers from North Bromsgrove High School will be embarking on a month long trip to Peru…
Exhausted by their Christmas cake and minced pie fueled frenzy of last month, the development team have only pushed out two new integrations this month but they’re good ‘uns! Microsoft OneDrive integration A very common…
Fueled primarily by minced pies and left-over Christmas cake, our development team have been in an absolute frenzy this month, releasing some really useful stuff. I should really get myself a stash of minced pies to feed them all year…
As Christmas is just around the corner, we have two Christmas pressies for you. Christmas present #1 The first one is for those Freshdesk users out there, as we’ve just released our Freshdesk integration. So what does it do? On…
So your marketing team is doing an amazing job of bringing in leads to your business. They’ve done all the analysis. They’ve built the marketing machine. They know the Cost per Lead to the penny for all of your marketing channels. Now…
It only took us about 18 months but our Zapier integration is now out of beta and we’ve been formally added to their application directory…yay! That’s spiffing Jez, but what the heck is Zapier? Zapier is one of our…
After last month’s bumper update, we’ve only got one new feature to tell you about this month….but it’s a good ‘un! I think we would probably have finished off more new features this month but we had..
You’ve probably noticed that I haven’t sent out any product updates since March. No, we didn’t down tools for the summer whilst we sunned ourselves, honed our BBQ skills and drank Desperado’s, oh no… (ok,…
With GDPR just around the corner, we’re getting lots of questions about call recording, such as: “Where are my call recordings stored?”; “Are my recordings encrypted?”, and; “How do I prevent storing…
Our Salesforce integration has just been released 🙂 As with our other CRM integrations, when you make or receive a telephone call a new contact will be created and a call note added. If the contact already exists we’ll just…
Enterprises should take advantage of a great tool that allows them to get a good handle on how their advertising is performing. Call tracking is a simple service that allows businesses to track and monitor how many calls they receive…
We’ve released our Active Campaign integration. This integration will automatically create new contacts and notes whenever a telephone call takes place. To get hooked up you’ll first need your Active Campaign API Access URL…
If you have Call Recording plus one of our CRM integrations you’ll now see call recording links in your contact notes. For example, here’s a note of a telephone call in our Capsule integration: Simply click the link to…
Update 2nd March 2018: We’ve just added a call recording tag which you can read more about on our Clickable Call Recordings post. We’re pleased to announce the launch of our new Slack integration. We’ve…
Update 8th March 2018: We’ve just added Desktop Notifications for our Autotask, Active Campaign, Pipedrive and Capsule integrations. We’ve added Desktop Notifications for inbound calls. The…
If you have any Virtual Numbers redirecting to voicemail, you can now listen to and download your voicemail recordings via the customer portal 🙂 Just head over to the Voicemail tab on the Settings page. You can also delete them either…
We’ve just launched our new Autotask integration. As with our other CRM integrations, this allows the automatic creation of new contacts and notes whenever a telephone call takes place. To get started log into our new customer…
In my previous post, I wrote about the importance of having a company blog. A good post can certainly pique your readers’ interest. But the next question is how often should you blog about your business? How frequently…
Blogging. I’ve been threatening to write a regular blog for a long time now. Ages. But for whatever reason, whether it be procrastination, not having enough time or just the fear of putting myself out there, I just haven’t…
Launching a startup? Take time to consider these five major mistakes that entrepreneurs commit so easily when setting up a business. These are just a few things to remember before finding yourself holding head above water and realizing…
Entrepreneurs are engaged in lifelong learning. Whether it’s a full-time Harvard MBA or a weekend boot camp course, there’s no stopping small and medium business owners from expanding their skill set and raising their…
We exhibited at the B2B Marketing Expo at the ExCel in London a couple of weeks ago. Here we are! This was a large expo with around 700 exhibitors. We’ve done a few trade shows over the years but this was our first big…
We’ve just launched our new Pipedrive integration. Similar to our other CRM integrations, this allows automatic creation of contacts along with call details. To get hooked up just log in to your Invoco account, click my…
I was at an event at the weekend run by the Entrepreneurs Circle and the keynote from Nigel Botterill, ably assisted by David Brown and Pieter de Villiers from 48 Hour Launch, was all about not missing two-foot putts. What does that…
If you have a support team in your organisation you’ll know it’s a tough job delivering exceptional customer service. A common frustration for people calling into a helpdesk is having to spend time holding on the line…
Here at Invoco, we like to think that we provide lots of useful call intelligence for our clients. We have lovely weekly reports and the ability to get a weekly spreadsheet containing all call records. This is really useful stuff. But…
As many of you know, I’m a big advocate of tracking things in my business. It’s something we actively promote to our customers and of course, call tracking is an important tool to help marketers measure how well a…
We’ve just launched our new Capsule CRM integration. This allows automatic creation of contacts along with call details and tags. To get hooked up just log in to your Invoco account, click my…
One of the most popular feature requests we get is the ability to block nuisance callers. They really can be annoying, can’t they? Particularly if you’re trying to focus on something really important! Well, the good news is…
Apologies You may have noticed a distinct lack of blogging on my part in recent months. This wasn’t intentional but something happened last November which has had a profound effect on my work since the beginning of the year and I…
We like Infusionsoft. It’s the CRM we’ve been using ourselves for the last 3 years and have developed a native integration so that customers using our Call Tracking and Hosted…
After listening to feedback from customers about what they find useful about the weekly reports and what else they’d like to see, we’ve made some changes which we hope will make the weekly reports even more useful than…
As a follow up to our Top 10 Business Apps article I wanted to mention a trio of network monitoring apps we use internally to help monitor our network, namely Opsview, Papertrail and Dashing. Opsview Opsview is great for monitoring…
Based on feedback from our customers we’ve recently made a few changes to our Infusionsoft integration. In a nutshell here’s what we’ve done: Added autocomplete inputs, so when you start to type the name of your…
#5 Ghost A recent entry on my list of being a top business app, being late to the blogging party (making up for it now though). Ghost is a beautifully designed, easy to use Open Source publishing platform. And it’s free to…
I’m not sure it’s ever been easier to set up a business than it is right now. We’ve seen an explosion of business apps that are helping to revolutionise the way we work, helping us to share easier, be location…
A draft of the Investigatory Power Bill has been in the news this last week, viewed by many as a resurrection of the shelved Communications Data Bill – more commonly known as the Snooper’s Charter. The area of the bill…
From July 1st, 2015 there are some big changes happening in the telecoms industry in relation to the costs to call Freephone numbers (0800 and 0808) and service numbers (numbers which start 08, 09 or 118). The intention is to make it…
Welcome to the Invoco blog! Why should you subscribe to the Invoco blog? Because you’ll get a warts and all view of what we’re doing here at Invoco. Of course, we’ll keep you updated with all the latest product news,…