The UK's Most Loved Telecom Company
Fueled primarily by minced pies and left-over Christmas cake, our development team have been in an absolute frenzy this month, releasing some really useful stuff. I should really get myself a stash of minced pies to feed them all year...
As Christmas is just around the corner, we have two Christmas pressies for you. Christmas present #1 The first one is for those Freshdesk users out there, as we’ve just released our Freshdesk integration. So what does it do? On...
So your marketing team is doing an amazing job of bringing in leads to your business. They’ve done all the analysis. They’ve built the marketing machine. They know the Cost per Lead to the penny for all of your marketing channels. Now...
It only took us about 18 months but our Zapier integration is now out of beta and we’ve been formally added to their application directory…yay! That’s spiffing Jez, but what the heck is Zapier? Zapier is one of our...
After last month’s bumper update, we’ve only got one new feature to tell you about this month….but it’s a good ‘un! I think we would probably have finished off more new features this month but we had...
You’ve probably noticed that I haven’t sent out a product update since March. No, we didn’t down tools for the summer whilst we sunned ourselves, honed our BBQ skills and drank Desperado’s, oh no… (ok,...
With GDPR just around the corner, we’re getting lots of questions about call recording, such as: “Where are my call recordings stored?”; “Are my recordings encrypted?”, and; “How do I prevent storing...
Our Salesforce integration has just been released 🙂 As with our other CRM integrations, when you make or receive a telephone call a new contact will be created and a call note added. If the contact already exists we’ll just add...
Enterprises should take advantage of a great tool that allows them to get a good handle on how their advertising is performing. Call tracking is a simple service that allows businesses to track and monitor how many calls they receive...
We’ve released another CRM integration – Active Campaign. This integration will automatically create new contacts and notes whenever a telephone call takes place. To get hooked up you’ll first need your Active...
If you have Call Recording plus one of our CRM integrations you’ll now see call recording links in your contact notes. For example, here’s a note of a telephone call in our Capsule integration: Simply click the link to...
Update 2nd March 2018: We’ve just added a call recording tag which you can read more about on our Clickable Call Recordings post. We’re pleased to announce the launch of our new Slack integration. We’ve kept it...
Update 8th March 2018: We’ve just added Desktop Notifications for our Autotask, Active Campaign, Pipedrive and Capsule integrations. We’ve added Desktop Notifications for inbound calls. The notifications will appear as soon...
If you have any Virtual Numbers redirecting to voicemail, you can now listen to and download your voicemail recordings via the customer portal 🙂 Just head over to the Voicemail tab on the Settings page. You can also delete them either...
We’ve just launched our new Autotask integration. As with our other CRM integrations, this allows the automatic creation of new contacts and notes whenever a telephone call takes place. To get started log into our new customer...
In my previous post, I wrote about the importance of having a company blog. A good post can certainly pique your readers’ interest. But the next question is how often should you blog about your business? How frequently should you...
Blogging. I’ve been threatening to write a regular blog for a long time now. Ages. But for whatever reason, whether it be procrastination, not having enough time or just the fear of putting myself out there, I just haven’t...
Launching a startup? Take time to consider these five major mistakes that entrepreneurs commit so easily when setting up a business. These are just a few things to remember before finding yourself holding head above water and realizing...
Entrepreneurs are engaged in lifelong learning. Whether it’s a full-time Harvard MBA or a weekend boot camp course, there’s no stopping small and medium business owners from expanding their skill set and raising their...
We exhibited at the B2B Marketing Expo at the ExCel in London a couple of weeks ago. Here we are! This was a large expo with around 700 exhibitors. We’ve done a few trade shows over the years but this was our first big...
We’ve just launched our new Pipedrive integration. Similar to our other CRM integrations, this allows automatic creation of contacts along with call details. To get hooked up just log in to your Invoco account, click my...
I was at an event at the weekend run by the Entrepreneurs Circle and the keynote from Nigel Botterill, ably assisted by David Brown and Pieter de Villiers from 48 Hour Launch, was all about not missing two-foot putts. What does that...
If you have a support team in your organisation you’ll know it’s a tough job delivering exceptional customer service. A common frustration for people calling into a helpdesk is having to spend time holding on the line...
Here at Invoco, we like to think that we provide lots of useful call intelligence for our clients. We have lovely weekly reports and the ability to get a weekly spreadsheet containing all call records. This is really useful stuff. But...
As many of you know, I’m a big advocate of tracking things in my business. It’s something we actively promote to our customers and of course, call tracking is an important tool to help marketers measure how well a...
We’ve just launched our new Capsule CRM integration. This allows automatic creation of contacts along with call details and tags. To get hooked up just log in to your Invoco account, click my portal then integrations. Hit the big...
One of the most popular feature requests we get is the ability to block nuisance callers. They really can be annoying, can’t they? Particularly if you’re trying to focus on something really important! Well, the good news is...
Apologies You may have noticed a distinct lack of blogging on my part in recent months. This wasn’t intentional but something happened last November which has had a profound effect on my work since the beginning of the year and I...
We like Infusionsoft. It’s the CRM we’ve been using ourselves for the last 3 years and have developed a native integration so that customers using our Call Tracking and Hosted Telephony platforms can import call data, call...
After listening to feedback from customers about what they find useful about the weekly reports and what else they’d like to see, we’ve made some changes which we hope will make the weekly reports even more useful than...
As a follow up to our Top 10 Business Apps article I wanted to mention a trio of apps we use internally to help monitor our network, namely Opsview, Papertrail and Dashing. Opsview Opsview is great for monitoring network hardware,...
Based on feedback from our customers we’ve recently made a few changes to our Infusionsoft integration. In a nutshell here’s what we’ve done: Added autocomplete inputs, so when you start to type the name of...
#5 Ghost A recent entry on my list, being late to the blogging party (making up for it now though). Ghost is a beautifully designed, easy to use Open Source publishing platform. And it’s free to download and install on your own...
I’m not sure it’s ever been easier to set up a business than it is right now. We’ve seen an explosion of web applications that are helping to revolutionise the way we work, helping us to share easier, be location...
A draft of the Investigatory Power Bill has been in the news this last week, viewed by many as a resurrection of the shelved Communications Data Bill – more commonly known as the Snooper’s Charter. The area of the bill...
From July 1st, 2015 there are some big changes happening in the telecoms industry in relation to the costs to call Freephone numbers (0800 and 0808) and service numbers (numbers which start 08, 09 or 118). The intention is to make it...
Welcome to the Invoco blog! Why should you subscribe to the Invoco blog? Because you’ll get a warts and all view of what we’re doing here at Invoco. Of course, we’ll keep you updated with all the latest product news,...
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