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PBX replacement

Hosted PBX

Is your old-style PBX still fit for purpose? Or is it limiting the way your staff can work and costing you a lot to maintain?

A traditional PBX can become a headache as your business grows and changes. It’s expensive to call an engineer out to modify your PBX and if your staff want to work from home or on the road, call forwarding to mobiles is tricky.

You can remove those hassles from your working day by switching to a Hosted PBX.

A Hosted PBX, also known as a virtual switchboard, gives you:

  • State of the art technology at minimal cost
    You get all the functionality of the most up-to-date, top of the range equipment with minimal upfront investment. A basic old-style PBX would cost around £35-£50 per month, leased over five years. With a hosted PBX, the only upfront cost is any extra VoIP phones you need and you’re not tied in to a contract.

  • Reduce fixed costs
    Moving from a traditional PBX to VoIP technology can result in a big reduction in fixed costs as very often only one broadband connection is required, allowing you to cancel unused ISDN and analogue lines.

  • Flexible service
    You can make changes whenever you need to, without having to call out an engineer. If you want to setup a new call queue or change which phones are part of a group just give us a call and we’ll make the change straight away.

  • Remote working
    Your new, Hosted PBX uses VoIP technology to create virtual extensions, so your staff can work from anywhere that has an internet connection. All their phone calls and voicemail will come through to that location.

  • Free calls
    Calls between the virtual extensions on your virtual switchboard are free, so if your business has several offices (or home workers) they can make free calls to each other.

Why should I use invoco telecom for my Hosted PBX?

  • You want a simple and fair pricing structure with no hidden charges.
  • You want to reduce your overheads, whilst at the same time increase your flexiblity.
  • You want to deal with a friendly business that understands your needs.
  • You want outstanding customer support.
  • You want the peace of mind you get from using a company with its own infrastructure in place, which gives you a reliable service and excellent call quality.

What are the costs?

Set Up Fee


Monthly Fee*

£3per user

Calls to Landlines*


Calls to Mobiles*


* Pricing is exclusive of VAT


  Included Additional Learn more
Online management portal  
Call Statistics  
Automated Email Reporting  
Voicemail To Email  
Time Of Day Routing  
CLI Presentation  
Contract free  
Call Divert  
Call Waiting  
Call Transfer  
Directed Call Pickup  
Hunt Groups  
IVR/Auto-attendant 1 included as standard
£2/mth for each additional
Call Queues 3 included as standard
£2/mth for each additional
Call Recording £10 per month plus 1.5p per minute surcharge
Call Whisper £1 per month per number
Bundled Minutes - Landline Rates starting from 1.25p/min
Bundled Minutes - Mobile Rates starting from 4p/min
Integrations dropbox logo Infusionsoft logo capsule logo pipedrive logo

How do I sign up?

Give us a call on 0800 852 7000 or 01527 306 000, or simply enter your details in the adjacent box and someone from our friendly team will call you straight back and answer any questions you might have.

Then, if you’re happy to go ahead we’ll configure everything for you remotely. You won’t need to wait in for an engineer.

Here at invoco telecom we believe VoIP is the future of business communications and will radically change the way that you consume telecom services.

To find out more, fill in your details here and we'll call you back!

Frequently asked questions

How long will it take to set up my Hosted PBX?

Once we've finalised the details with you, the Hosted PBX is available within 24-48 hours.

How long is the contract for a Hosted PBX?

We don't tie you into a contract and you can cancel your Hosted PBX subscription at any time.

What happens if I need to change my services, will I pay any penalties?

Services can be added or removed at any time. There are no tie-ins. We simply amend your subscription to reflect the new configuration. Just contact our Support Team.

Are there any other hidden charges?

No. We're very proud of our clear and easy to understand pricing. You only pay for what you use. Unlike some providers we charge our calls to the second with no call connection charges, minimum call durations, or rounding the duration of the call up to the next minute.

Do I need to migrate my broadband connection to Invoco Telecom?

No. You can use your existing broadband provider.

I'm not sure if my broadband connection is fast enough for VoIP?

The bandwidth used for VoIP is very low, so very often VoIP will work perfectly well even on slow connections. More important is the stability of the connection. Give our Sales Team a call and we can give you advice on the viability of VoIP for you.

What payment methods do you offer?

We offer Paypal and Direct Debit.

How many concurrent calls can I receive on my Hosted PBX?

Each handset can receive two concurrent calls.

Do you supply the VoIP Phones?

Yes. As well as our competitive pricing, we pre-configure our phones prior to shipping so they are plug and play making it very easy for you to get up and running.

I'd like to source our own VoIP phones. Is this possible?

It is possible but we would strongly advise to source your IP phones through us for two reasons. Firstly, phones sourced through Invoco are pre-configured by us prior to shipping, so they are plug and play making it very easy for you to get up and running. Secondly, we cannot support third party IP phones.

I have existing telephone numbers that I'd like to keep. Can I port my existing numbers to Invoco Telecom?

Yes. We simply require you to fill out a Letter of Authority to enable us to contact your existing provider and to start the process. The length of time it takes to port the number can vary significantly depending on whether or not we already have a porting agreement with your existing provider. For further information please contact our Sales Team. Some network providers will also charge an administration fee to port a number away from their network so you should also clarify this with your existing provider.

I would like to port my Invoco numbers to another provider. Is this possible?

Yes. You will need to fill out a Letter of Authority with your new provider who will then contact us to commence the porting process. The length of time it takes to port the number can vary significantly depending on whether or not we already have a porting agreement with the new provider. There is a minimum service term of 12 months for numbers to be ported away from our network and we would charge a £20 administration fee.

Can my numbers be called from overseas?

Calls to our 01, 02 and 03 virtual numbers can be made from overseas. Calls to our 08 numbers may be possible but this cannot be guaranteed. If you have overseas clients then it is advisable to offer them an alternative geographic number to call.

The UK's best loved telecom company for the 2nd year running!

A BIG THANK YOU to all of our customers who voted for us and enabled us to become recognised as the UK's best loved telecom company for the second year running!!


Come and see us on 3rd July at the NEC and have a chat about our latest call tracking and automation products to see how they can help your business.

Virtual Numbers

A virtual telephone number is a number which isn’t linked to a telephone line. If you’re running a small business, a virtual number is a great way to give yourself a more professional image, rather than using a mobile or home phone number.

For SMEs or global organisations, virtual numbers allow you to promote a local presence in the UK without having to physically be in that location. Our online call management system gives you unparalleled control of your numbers, a wealth of features and real-time statistics.

Call Tracking

Do you know how you win most of your business? Or do you spend money on newsletters, adverts and sales letters with no idea which of them work and which of them are money down the drain?

With our call tracking numbers you can use a specific phone number for a particular ad campaign, and find out how many people actually respond to your advert.

There’s no complicated adding up to be done. You’ll receive regular reports showing how many calls have been made to each of your tracking numbers.

Or go online and see, instantly, how many calls you've received on which numbers.

Virtual Landline

When you’re starting out, or running a micro-business, using a mobile phone or home landline as your business phone number is common practice. But most businesses eventually outgrow this setup and need something more professional and fit for purpose.

Hosted PBX

As your business evolves and grows, you need a telephone service that’s fit for purpose and keeps up with demand. With the right system you can provide exceptional customer service while your offices run more smoothly than ever before.

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Jibber Jabber

The brand new FREE conferencing service for businesses. No sign-up required, simply dial-in and go!