Frequently asked questions
How long will it take to set up my 0800 number?
Once you've chosen your numbers, it takes less than five minutes to set up your account and activate your number during normal working hours! If you're not an existing client and you purchase a number outside of normal working hours then the numbers will be activated first thing the following day.
How long is the contract for a 0800 number?
We don't tie you into a contract and you can cancel your 0800 number at any time. You can simply delete the number from your account via the online portal and your subscription will stop.
Do you charge for changing my redirect number?
No. You can change your redirect number using the online portal as many times as you like.
Are there any other hidden charges?
No. We're very proud of our clear and easy to understand pricing. Unlike some providers we charge our calls to the second with no call connection charges, minimum call durations, or rounding the duration of the call up to the next minute.
What payment methods do you offer?
We offer Paypal and Direct Debit.
Can I route my 0800 number to a mobile phone?
You can route your 0800 number to a mobile phone. As long as you're on either Everything Everywhere, O2, Orange, Three, T-Mobile or Vodafone, the cost is just 6p per minute.
Can I route my 0800 number to a VoIP device?
Yes. Each user account is VoIP enabled by default so you simply need to configure your device to register with our platform using the login credentials on your dashboard. Calls will be charged at 2 pence per minute.
How many concurrent calls can I receive on my 0800 number?
You can receive as many concurrent calls on your 0800 number as you are capable of handling. You are only limited by the number of lines available to your target number.
How much does it cost to call an 0800 number from a mobile*?
Costs to call 0800 numbers from the mobile networks are FREE OF CHARGE.
I would like to port my existing 0800 number to Invoco. Is this possible?
Yes. We simply require you to fill out a Letter of Authority to enable us to contact your existing provider and to start the process. The length of time it takes to port the number can vary significantly depending on whether or not we already have a porting agreement with your existing provider. For further information please contact our Sales Team. Some network providers will also charge an administration fee to port a number away from their network so you should also clarify this with your existing provider.
I would like to port my Invoco 0800 number to another provider. Is this possible?
Yes. You will need to fill out a Letter of Authority with your new provider who will then contact us to commence the porting process. The length of time it takes to port the number can vary significantly depending on whether or not we already have a porting agreement with the new provider. There is a minimum service term of 12 months for numbers to be ported away from our network and we would charge a £20 administration fee.
Can my 0800 number be called from a payphone?
No, calls cannot be made to our 0800 numbers from a payphone.
Can my 0800 number be called from overseas?
Possibly, but this can not be guaranteed. If you have overseas clients then it is advisable to offer them an alternative geographic number to call.