Frequently asked questions
How long will it take to set up my virtual landline?
Once you've chosen your numbers, it takes less than five minutes to set up your account and activate your virtual landline during normal working hours! If you're not an existing client and you purchase a virtual landline outside of normal working hours then it will be activated first thing the following day.
How long is the contract for a virtual landline?
We don't tie you into a contract and you can cancel your virtual landline subscription at any time.
What happens if I need to change my services, will I pay any penalties?
Services can be added or removed at any time. There are no tie-ins.
Are there any other hidden charges?
No. We're very proud of our clear and easy to understand pricing. You only pay for what you use. Unlike some providers we charge our calls to the second with no call connection charges, minimum call durations, or rounding the duration of the call up to the next minute.
Do I need to migrate my broadband connection to invoco telecom?
No. You can use your existing broadband provider.
I'm not sure if my broadband connection is fast enough for VoIP?
The bandwidth used for VoIP is very low, so very often VoIP will work perfectly well even on slow connections. More important is the stability of the connection. Give our Sales Team a call and we can give you advice on the viability of VoIP for you.
What payment methods do you offer?
We offer Paypal and Direct Debit.
Can I register more than one VoIP device?
No. If you want to register multiple devices please take a look at our Hosted PBX system.
How many concurrent calls can I receive on my virtual landline?
The virtual landline can receive only one call at a time, just like a normal landline.
Do you supply VoIP Phones?
Yes. As well as our competitive pricing, we pre-configure our phones prior to shipping so they are plug and play making it very easy for you to get up and running.
I'd like to source my own VoIP phone. Is this possible?
It is possible but we would strongly advise to source your VoIP phone through us for two reasons. Firstly, phones sourced through Invoco are pre-configured by us prior to shipping, so they are plug and play making it very easy for you to get up and running. Secondly, we cannot support third party IP phones.
I have existing telephone numbers that I'd like to keep. Can I port my existing numbers to Invoco Telecom?
Yes. We simply require you to fill out a Letter of Authority to enable us to contact your existing provider and to start the process. The length of time it takes to port the number can vary significantly depending on whether or not we already have a porting agreement with your existing provider. For further information please contact our Sales Team. Some network providers will also charge an administration fee to port a number away from their network so you should also clarify this with your existing provider.
I would like to port my Invoco numbers to another provider. Is this possible?
Yes. You will need to fill out a Letter of Authority with your new provider who will then contact us to commence the porting process. The length of time it takes to port the number can vary significantly depending on whether or not we already have a porting agreement with the new provider. There is a minimum service term of 12 months for numbers to be ported away from our network and we would charge a £20 administration fee.
Can my numbers be called from overseas?
Calls to our 01, 02 and 03 virtual numbers can be made from overseas. Calls to our 08 numbers may be possible but this cannot be guaranteed. If you have overseas clients then it is advisable to offer them an alternative geographic number to call.