Hosted PBX
Because the world is CHANGING.
Hosted PBX
As your business evolves and grows, you need a telephone service that's fit for purpose and keeps up with demand.
With the right system you can provide exceptional customer service while your offices run more smoothly than ever before.
Maybe you’re too busy right now to even think about changing your telephone service? But with Invoco there’s very little for you to do and our simple to use services will revitalise the way you do business.
So what is a Hosted PBX?
The terminology can be confusing: Virtual PBX, Cloud PBX, Hosted Telephony, IP PBX, VoIP…what does it all mean?
First and foremost, it’s a phone system, plain and simple. But with some extras. It does some cool things that a traditional phone system would struggle with but we’ll come to that bit later.
An Invoco Hosted PBX needs:
An Internet Connection
Internet Phones
IP phones are just like the normal business phones you’re used to, they just plug into your internet connection. They don’t all have to be in the same location either, they can be located wherever you have an Internet connection (ideal for the occasional home worker).
“The quality of the calls and the ease of installation has been second to none and I would have NO hesitation in recommending Invoco’s Hosted PBX service.”
When we looked into installing a new VOIP system we reviewed a number of suppliers. We decided on Invoco as they had excellent knowledge of the market, they understood our requirements from start to finish and without doubt helped us to get our new company up and running in no time at all. The quality of the calls and the ease of installation of their Hosted PBX has been second to none and I would have NO hesitation in recommending their services.
Matthew Price
LawPro Legal Systems
26th February 2016
How does it work?
It sounds like this should be tremendously complicated to set up, right? It just takes 3 simple steps....
1. Talk to one of our Hosted PBX Specialists.
Someone from our friendly team of specialists will talk through EXACTLY how you want the system to be set up and to choose your phones.
2. Connect your new phones to the Internet.
We'll send you your new phones which will be pre-configured, so all you'll need to do is to connect them to the Internet.
3. Talk to one of our Hosted PBX Specialists again.
They will test your set up and make any changes you require to make sure the system is working EXACTLY as you need it to.
How much does it cost? [1]
Basic
£5
Per User Per Month
Basic Pay As You Go
Basic includes all of these great features:
- Online Management Portal
- Call Statistics
- Automated Email Reporting
- Voicemail
- Voicemail to Email
- Auto Attendant
- Call queues
- Basic Time of Day Routing
- Call blocking
- Basic integrations**
- Direct Dial Telephone Number included
- Click2Dial Chrome Extension
- 2 Factor Authentication
- Landline calls @ 1.5p/min and mobile @ 5.5p/min
- Contract Free
Essentials
£8
Per User Per Month
Add the Essentials Pack to your system for more advanced features
All Basic Features +
- Call Whisper
- IVR and menu options
- Bespoke on-hold music
- Advanced Time of day routing
- Premium integrations**
- Call recording (3 months storage)
- Wallboards
- The Invoco UC Softphone
- Contract Free
Invergence AI
Available at £3/month per user
Unlimited
Most Popular!
£16
Per User Per Month
Go for Unlimited to fix your costs
All Essential Features +
- Unlimited UK landline and mobile calls*
- Call Recording (12 months storage)
- Contract Free
Invergence AI
Available at £3/month per user
Enterprise
£POA
For companies of 50+ that are seeking a custom solution and specialised support
All pricing is exclusive of VAT.
* Subject to Fair Use Policy. Unlimited and inclusive calling applies to UK landline numbers starting 01, 02, and 03, UK Mobiles on the major mobile networks (EE, O2, Three and Vodafone).
** Click here to see our full list of integrations
“I’ve used them for almost 3 years now, and recommended loads of people over to them. These ARE the guys to use.” Jeremy and his team to Top class. Really friendly, extremely helpful. I’ve used them for almost 3 years now, and recommended loads of people over to them. These ARE the guys to use.
Brokenstones
Chris Blunt
Managing Director
18th February 2018
100% No Risk Guarantee
No minimum contracts. No tie in.
We don’t tie you in to long term contracts. If for whatever reason you are not happy, you are completely free to cancel at any time.
What do you get?
Standard Features
Online Management Portal
Manage your numbers and account online 24/7. Get access to real-time reporting, add new numbers and set up integrations.
Call Statistics
Check out your calls in real time, how many calls you’re receiving on your numbers, when your busy times are, how many calls are being missed, etc.
Email Reports
Get detailed reports delivered straight to your inbox showing all of your calling activity.
Voicemail
Send calls to the system voicemail when you don’t want to receive calls. Customise the greeting yourself or ask one of the team to get one professionally recorded for you.
Voicemail to Email
Get your voicemails emailed directly to your inbox so you can listen to your voicemails and respond to missed calls even when you’re not in the office.
Basic Time of Day Routing
Need to route your calls to a different place at specified times, e.g., send calls to an out-of-hours call answering service when the office is closed?
Welcome Message
Make your system sound more professional by adding a simple Welcome Message at the start of the call with your company name and any messages you think are relevant.
Call Blocking
Fed up of being constantly interrupted by unwanted nuisance callers? Just block them with a click of a button and never hear from them again!
Basic Integrations
Become a productivity ninja and link your Invoco account to a range of third party applications such Dropbox, Google Drive, etc.
Check out our basic integrations
Click2Dial
Make calls at a click of your mouse, directly from your webpage using the Invoco Dialler Chrome Extension.
Works specifically with our 3rd party integrations.
Desktop Notifications
Get real-time notifications on your computer for incoming calls and link straight into their contact record in your CRM at a click of a mouse.
Optional Features
Call Whisper
Do you need to know if your inbound calls are coming from your virtual number as opposed to someone ringing your number directly? Call Whisper will announce which number is calling when you answer the phone.
Advanced Time of Day Routing
Need to route your calls to different places beyond what our basic time-of-day routing will allow? Advanced time-of-day routing will give you more flexibility in this configuration.
IVR Menu
Improve your call handling efficiency and route your calls to the right team by adding a menu option, e.g., '1 for Sales, 2 for Support, etc.'
Call Recording
Need to get your calls recorded for training or compliance purposes? Get all of your incoming calls recorded by adding the call recording feature. Taking payment details over the phone? Pause and resume call recording mid-call to ensure you’re not storing that information inadvertently.
Bespoke Music On Hold
Why not add some marketing messages to your on-hold music to make clients aware of any upcoming promotions or new products?
Advanced Call Management
Do you have complex call routing requirements such as needing to forward to multiple numbers simultaneously, overflowing calls to a call answering service or sending calls to different destinations based on the time of day? Talk to one of our call routing specialists.
Premium Integrations
Become a productivity ninja and link your numbers to a huge range of third party apps such as Salesforce, Hubspot, Infusionsoft and Zapier. Need to get your call data into your CRM or maybe trigger some automation after receiving a call?
Check out our premium integrations
Optional AI Tools
AI Sentiment Analysis
Do you regularly monitor calls for training and quality purposes? Automate your process and save time with our AI driven sentiment analysis tool, which can automatically notify you when a calls score hits below your chosen sentiment threshold.
AI Generated Summary Notes
Drive efficiency with AI generated summary notes that are actioned after a call takes place... no more note taking and putting the conversation to a halt as you set takes in your CRM.
AI Call Transcription
Forget parts of a 20 minute conversation, or pick up from where your colleagues left off? The call transcription tool will provide you with all the context and key points you've missed, in seconds - without having to listen to a call recording.
AI Intent Analysis
Get plenty of low scoring calls because your team are batting off telemarketers? Our AI will analyse the intent of the caller, so that you know which low rated calls warrant your attention, and which are a waste of your time looking into.
So why should you choose a Hosted PBX over a traditional system?
Cost
Reduced hardware costs, line significant cost savings. When moving from a traditional phone system to an Invoco Hosted PBX, our clients typically reduce their bills by around 70% on a like-for-like basis.
Reduced Complexity
Easy to manage without constantly needing assistance from your in-house IT support team. Moves and changes are easily made with the minimum of fuss enabling your team to focus on your core business and not managing your phone systems.
Scalability
Additional services can be added and removed to your package as and when the needs of your business dictates. No long-term contracts and expensive maintenance agreements – just pay for what you use.
Business Continuity
Because your phone system is hosted in a secure data centre, even if you lose your Internet connection, your office gets flooded or you have a power outage, you can still have your calls forwarded to mobiles or unaffected office locations. Your customers will be none the wiser.
Connect Anywhere
The Hosted PBX system doesn’t care where in the world your phones are. They just need to be connected to the Internet. So if you have multiple office locations, homeworkers, or even a sales team in the Philippines, no problem…you’ll be able to communicate on the same system.
Latest Technology
The Hosted PBX platform is kept up to date with all the latest technology improvements which are available to all users. No need to worry about your technology investment becoming obsolete in just a few short years.
“Invoco provided us with a “killer” telephone solution for our offices and remote call handlers”
Invoco provided us with a “killer” telephone solution for our offices and remote call handlers. The support guys displayed a great appreciation of our requirement from the onset and their Hosted PBX system exceeded my expectation in terms of functionality and cost! I would have no hesitation in recommending Jeremy and his company to anyone looking for a new telephone system or call tracking number solution for their business.
Tim Mayneord
Regal Motion
2nd April 2017
Why choose Invoco as your provider?
Expertise
We’ve been providing VoIP solutions for clients since 2002, so we’ve been doing this for a very long time. This is what we specialise in. We saw the transition to VoIP technology early and have been focussed on this area ever since.
Customer Service
We provide state-of-the-art technology backed up by good old-fashioned customer service. Our award-winning UK-based team provide a fully managed service for our clients. We appreciate that our customers just want their systems to work and don’t want to worry about how.
Contract-Free
All of our Hosted PBX packages are contract-free so there are no tie-ins or gotchas. You just pay for what you need when you need it. And you can have the confidence that as your business grows, the system grows with you.
Integrations
We’ve spent a lot of time thinking about how we can help improve our clients productivity. So we’ve created a range of integrations that allow our clients to connect their phone systems to a number of CRMs and marketing applications in order to improve workflow and efficiency.
Simple Pricing
Our clear and transparent pricing structure makes it easy for businesses to understand how much they’ll be paying for their services. We don’t believe in hiding our pricing.
Infrastructure
Unlike many companies offering Hosted PBX solutions, we operate our own infrastructure. We’re not simply a reseller. This means we can offer the best possible support on the platform because it’s OUR platform, not somebody else’s.
“We made a wise decision to switch our telephone systems to Invoco and we’ve never looked back.”
We made a wise decision to switch our telephone systems to Invoco’s Hosted PBX platform and we’ve never looked back. Not only is the system incredibly versatile enabling us to work smarter, more effectively and serve our customers better, it’s also giving us around a 70% cost saving on our old conventional PABX system. Invoco’s support is excellent and being able to pick up the phone and immediately speak to someone who knows what they are doing is invaluable. No more call centres.
Leighton Williams
Alison George
6th April 2018
Frequently asked questions
Our basic, essentials and unlimited packages don’t tie you into a contract and you can cancel your Hosted PBX subscription with 30 days notice.
No. We’re very proud of our clear and easy to understand pricing. You only pay for what you use. Unlike some providers we charge our calls to the second with no call connection charges, minimum call durations, or rounding the duration of the call up to the next minute.
No. You can use your existing broadband provider.
Each handset can receive two concurrent calls.
Yes. As well as our competitive pricing, we pre-configure our phones prior to shipping so they are plug and play making it very easy for you to get up and running.
It is possible but we would strongly advise to source your VoIP phone through us for two reasons. Firstly, phones sourced through Invoco are pre-configured by us prior to shipping, so they are plug and play making it very easy for you to get up and running. Secondly, we cannot support third party IP phones.
Yes. You will need to fill out a Letter of Authority with your new provider who will then contact us to commence the porting process. The length of time it takes to port the number can vary significantly depending on whether or not we already have a porting agreement with the new provider. There is a minimum service term of 12 months for numbers to be ported away from our network and we would charge an administrative fee of £25 plus VAT.
Calls to our 01, 02 and 03 virtual numbers can be made from overseas. Calls to our 08 numbers may be possible but this cannot be guaranteed. If you have overseas clients then it is advisable to offer them an alternative geographic number to call.
Still unsure about how a Hosted PBX phone system can work for your business or need advice on the best system to choose?
Request a call back from one of our friendly sales team!
“Really professional guys know their stuff and get results. “
Really professional guys know their stuff and get results. It is so good to work with people who really care about what I want to achieve and then help me get it sorted.