Virtual Numbers

A virtual telephone number is a number which isn’t linked to a telephone line.

What are virtual numbers?

A virtual telephone number is a number which isn’t linked to a telephone line.

When someone calls your virtual number the call goes through to our data centre and then out to whichever phone you’ve directed it to, whether that’s a landline, mobile or VoIP device. This all happens in an instant so your caller will have no idea they’re calling a virtual number. For example:

Customer calls 01/02 number

Call is routed to our platform

Call answered at target office or mobile phone

If you’re running a small business, a virtual number is a great way to give yourself a more professional image, rather than using a mobile or home phone number.

For SMEs or global organisations, virtual numbers allow you to promote a local presence in the UK without having to physically be in that location. You can run a “London office” with an 02 telephone number, wherever you happen to be based.

Virtual numbers are ultra flexible – you can divert calls instantly to a telephone number of your choice. You can also use virtual numbers in your advertising to track which campaigns are winning you work – see our call tracking page for more details.

Virtual numbers are great for keeping track of your call data. Detailed statistics are stored online and will show who called when and for how long. Our call centre clients find the call data particularly useful but all businesses can benefit from keeping track of time spent on calls.

Take a look at our numbers pages so you can get a feel for the range of numbers available. You can pick your own number or numbers online and be up and running within a matter of minutes.

For information about our straightforward, easy to understand prices take a look at the product pages for the various numbers we have available.

How can virtual numbers help your business?

“Invoco’s website is so easy to use and I am no technical expert!”

I currently use Invoco for call tracking numbers so I can see when people actually ring the numbers on my adverts, website etc. I can now measure which marketing campaigns are generating my sales leads and therefore which campaigns are working and which aren’t. Invoco’s website is so easy to use and I am no technical expert! Analysing the call data is straightforward too. Costs are really competitive, and the guys from Invoco are really nice and hugely helpful!

Lee Guest

Guest Independent Mortgages

13th December 2017

“Love that you go that extra mile to keep your customers happy! Thank you!”

Great service Invoco Ltd, keep up the good work. Love that you go that extra mile to keep your customers happy! Thank you!

Nadine Barnes
Dreamy Tales
16th March 2017

How do they work?

Getting set up with a virtual number is easy. It just takes 3 simple steps…

1. Choose your numbers

This might be the longest part as we have over half a million to choose from!

2. Set up your account

Enter your name, email and other details…easy right?!

3. Add your target number

Choose where you want to point the new virtual numbers to and receive calls.

Ready to get started?

What kind of number would you like?

Geographic

Numbers starting 01/02

0333

Nationwide

0844

Business rate

0845

Local rate

0800

Freephone

What do you get?

Standard Features

Online Management Portal

Manage your numbers and account online 24/7. Get access to real-time reporting, add new numbers and set up integrations.

Call Statistics

Check out your calls in real time, how many calls you’re receiving on your numbers, when your busy times are, how many calls are being missed, etc.

Email Reports

Get detailed reports delivered straight to your inbox showing all of your calling activity.

Voicemail

Send calls to the system voicemail when you don’t want to receive calls. Customise the greeting yourself or ask one of the team to get one professionally recorded for you.

Voicemail to Email

Get your voicemails emailed directly to your inbox so you can listen to your voicemails and respond to missed calls even when you’re not in the office.

Time of Day Routing

Need to route your calls to a different place at specified times, e.g., send calls to an out-of-hours call answering service when the office is closed?

Basic Integrations

Become a productivity ninja and link your Invoco account to a range of third party applications such Dropbox, Google Drive, etc.
Check out our basic integrations

Call Blocking

Fed up of being constantly interrupted by unwanted nuisance callers? Just block them with a click of a button and never hear from them again!

Redirect to VoIP

Need to receive your calls on an Invoco VoIP device instead of a normal landline or a mobile phone? No problem.

Desktop Notifications

Get real-time notifications on your computer for incoming calls and link straight into their contact record in your CRM at a click of a mouse.

Optional Features

Call Whisper

Do you need to know if your inbound calls are coming from your virtual number as opposed to someone ringing your number directly? Call Whisper will announce which number is calling when you answer the phone.
£1 per number/month

Call Recording

Need to get your calls recorded for training or compliance purposes? Get all of your incoming calls recorded by adding the call recording feature. Taking payment details over the phone? Pause and resume call recording mid-call to ensure you’re not storing that information inadvertently.
£10 per month plus 1.5p/min surcharge

Premium Integrations

Become a productivity ninja and link your numbers to a huge range of third party apps such as Salesforce, Hubspot, Infusionsoft and Zapier. Need to get your call data into your CRM or maybe trigger some automation after receiving a call?
£6 per month for access to all integrations
Check out our premium integrations

Advanced Call Management

Do you have complex call routing requirements such as needing to forward to multiple numbers simultaneously, overflowing calls to a call answering service or sending calls to different destinations based on the time of day? Talk to one of our call routing specialists.

Frequently asked questions

We offer the following types of virtual numbers: Geographic (01 & 02), 03, 084x, 087x and 09 numbers.

Once you’ve chosen your numbers, it takes less than five minutes to set up your account and activate your number during normal working hours! If you’re not an existing client and you purchase a number outside of normal working hours then the numbers will be activated first thing the following day.

We don’t tie you into a contract and you can cancel your virtual number at any time. You can simply delete the number from your account via the online portal and your subscription will stop.

No. You can change your redirect number using the online portal as many times as you like.

No. We’re very proud of our clear and easy to understand pricing. Unlike some providers we charge our calls to the second with no call connection charges, minimum call durations, or rounding the duration of the call up to the next minute.

We offer Paypal and Direct Debit.

You can route your virtual number to a mobile phone. The pricing for this depends on the type of virtual number you choose.

Yes. Each user account is VoIP enabled by default so you simply need to configure your device to register with our platform using the login credentials on your dashboard.

You can receive as many concurrent calls on your virtual number as you are capable of handling. You are only limited by the number of lines available to your target number.

Yes. You will need to fill out a Letter of Authority with your new provider who will then contact us to commence the porting process. The length of time it takes to port the number can vary significantly depending on whether or not we already have a porting agreement with the new provider. There is a minimum service term of 12 months for numbers to be ported away from our network and we would charge an administrative fee of £25 plus VAT.

Calls to our 01, 02 and 03 virtual numbers can be made from overseas. Calls to our 08 numbers may be possible but this cannot be guaranteed. If you have overseas clients then it is advisable to offer them an alternative geographic number to call.

Still unsure about how Virtual Numbers can work for your business or need advice on the best numbers to choose and how to set them up?

Request a call back from one of our friendly sales team!

Question? Call us.

We’re here to help.

Call us and speak to a specialist.

“If you are not already using call tracking numbers, you really should be.”

I had heard call tracking mentioned before the convention and have always been hugely frustrated by advertising without knowing whether I was getting a decent ROI, so I took the opportunity at the convention to visit Invoco’s stand and sign up for their offer. Within 2 months I had purchased extra numbers and can’t believe I didn’t do this sooner. Not only has it helped me gauge my ROI on various advertising streams but even the ROI of members of my team responsible for running those streams! The Invoco site is incredibly straightforward to use and gives you all the information you need to measure the effectiveness of your adverts. If you are not already using call tracking numbers, you really should be.”

Luke Norbury
Home Instead Senior Care
28th November 2013