The UK's Most Loved Telecom Company

What are virtual numbers?


A virtual telephone number is a number which isn’t linked to a telephone line.


When someone calls your virtual number the call goes through to our data centre and then out to whichever phone you’ve directed it to, whether that’s a landline, mobile or VoIP device. This all happens in an instant so your caller will have no idea they’re calling a virtual number. For example:

  • A customer calls

    Customer calls
    01/02 number

  • The call is routed to our platform

    Call is routed to
    our platform

  • The call is answered a the target office or mobile phone

    Call answered at target
    office or mobile phone

If you’re running a small business, a virtual number is a great way to give yourself a more professional image, rather than using a mobile or home phone number.

For SMEs or global organisations, virtual numbers allow you to promote a local presence in the UK without having to physically be in that location. You can run a “London office” with an 02 telephone number, wherever you happen to be based.

Virtual numbers are ultra flexible – you can divert calls instantly to a telephone number of your choice. You can also use virtual numbers in your advertising to track which campaigns are winning you work – see our call tracking page for more details.

Virtual numbers are great for keeping track of your call data. Detailed statistics are stored online and will show who called when and for how long. Our call centre clients find the call data particularly useful but all businesses can benefit from keeping track of time spent on calls.

Take a look at our numbers pages so you can get a feel for the range of numbers available. You can pick your own number or numbers online and be up and running within a matter of minutes.

For information about our straightforward, easy to understand prices take a look at the product pages for the various numbers we have available.


How can virtual numbers help your business?


  • Project a more professional image by advertising a nationwide number instead of a mobile.
  • Attract more business by advertising in different areas using a local number for that area.
  • Gives your business the perception of being a larger organisation.
  • Generate revenue for your business by using a revenue share number.
  • Control how and where incoming calls are handled to suit you.
  • Use the detailed call analytics to see how many calls are received on each number and how effectively your call handling team are performing.
  • Identify what advertising is working for your business.
  • Get smart with your marketing and use tracking numbers for split testing and to finely hone your marketing messages.
  • Improve business efficiency by getting your phone calls to trigger a whole range of system automations.

Lee Guest

“Invoco’s website is so easy to use and I am no technical expert!”

I currently use Invoco for call tracking numbers so I can see when people actually ring the numbers on my adverts, website etc. I can now measure which marketing campaigns are generating my sales leads and therefore which campaigns are working and which aren’t. Invoco’s website is so easy to use and I am no technical expert! Analysing the call data is straightforward too. Costs are really competitive, and the guys from Invoco are really nice and hugely helpful!

Lee Guest Guest Independent Mortgages 13th December 2017

Unsure about how Virtual Numbers can work for your business or need advice on the best numbers to choose and how to set them up?

Request a call back from one of our friendly sales team!

How do they work?


Getting set up with a virtual number is easy. It just takes 3 simple steps…


Choose your Invoco numbers

1. Choose your numbers

This might be the longest part as we have over half a million to choose from!

Set up your Invoco acount

2. Set up your account

Enter your name, email and other details…easy right?!

Add your target number

3. Add your target number

Choose where you want to point the new virtual numbers to and receive calls.

Ready to get started?


What kind of number would you like?


Geographic
Numbers starting 01/02
Yes please!


0333
Nationwide
Yes please!


0844
Business rate
Yes please!


0845
Local rate
Yes please!


0871
Premium rate
Yes please!


What do you get?


Standard Features


Use our online management portal

Online Management Portal

Manage your numbers and account online 24/7. Get access to real-time reporting, add new numbers and set up integrations.

Check out your call statistics in real time

Call Statistics

Check out your calls in real time, how many calls you’re receiving on your numbers, when your busy times are, how many calls are being missed, etc.

Get reports emailed to you

Email Reports

Get detailed reports delivered straight to your inbox showing all of your calling activity.

Send calls to a professional voicemail

Voicemail

Send calls to the system voicemail when you don’t want to receive calls. Customise the greeting yourself or ask one of the team to get one professionally recorded for you.

Get voicemails sent to your email

Voicemail to Email

Get your voicemails emailed directly to your inbox so you can listen your voicemails and respond to missed calls even when you’re not in the office.

Route your calls to a different place at specified times

Time of Day Routing

Need to route your calls to a different place at specified times, e.g., send calls to an out-of-hours call answering service when the office is closed?

Use our integrations

Integrations

Become a productivity ninja and link your numbers to a huge range of third party apps. Need to get your call data into your CRM or maybe trigger some automation after receiving a call?
Check out our integrations.

Block unwanted callers

Call Blocking

Fed up of being constantly interrupted by unwanted nuisance callers? Just block them with a click of a button and never hear from them again!

REcieve your calls on a VoIP

Redirect to VoIP

Need to receive your calls on an Invoco VoIP device instead of a normal landline or a mobile phone? No problem.

 
Desktop notifications

Desktop Notifications

Get real-time notifications on your computer for incoming calls and link straight into their contact record in your CRM at a click of a mouse.

 

Optional Features


Call whisper

Call Whisper

Do you need to know if your inbound calls are coming from your virtual number as opposed to someone ringing your number directly? Call Whisper will announce which number is calling when you answer the phone.
£1 per number/month

Call recording

Call Recording

Need to get your calls recorded for training or compliance purposes? Get all of your incoming calls recorded by adding the call recording feature. Taking payment details over the phone? Pause and resume call recording mid-call to ensure you’re not storing that information inadvertently.
£10 per month plus 1.5p/min surcharge

call management

Advanced Call Management

Do you have complex call routing requirements such as needing to forward to multiple numbers simultaneously, overflowing calls to a call answering service or sending calls to different destinations based on the time of day? Talk to one of our call routing specialists.

Frequently asked questions

We offer the following types of virtual numbers: Geographic (01 & 02), 03, 084x, 087x and 09 numbers.

Still unsure about how Virtual Numbers can work for your business or need advice on the best numbers to choose and how to set them up?

Request a call back from one of our friendly sales team!

Phone

Question? Call Us.

We’re here to help.

Call us and speak to a specialist.

01527 306 000

Home Instead Senior Care

“If you are not already using call tracking numbers, you really should be.”

I had heard call tracking mentioned before the convention and have always been hugely frustrated by advertising without knowing whether I was getting a decent ROI, so I took the opportunity at the convention to visit Invoco’s stand and sign up for their offer. Within 2 months I had purchased extra numbers and can’t believe I didn’t do this sooner. Not only has it helped me gauge my ROI on various advertising streams but even the ROI of members of my team responsible for running those streams! The Invoco site is incredibly straightforward to use and gives you all the information you need to measure the effectiveness of your adverts. If you are not already using call tracking numbers, you really should be.”

Luke Norbury Home Instead Senior Care 28th November 2013

View more testimonials

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