Harness the power of Invergence by Invoco, our all new AI platform.
Elevate customer experiences to new heights with our AI-powered insights and tools – made with YOUR business in mind.
What can the Invergence platform do?
Sentiment Analysis - Avoid any unhappy customers
Do you regularly monitor calls for training and quality purposes? Automate your process and save time with our AI driven sentiment analysis tool, which can automatically notify you when a calls score hits below your chosen sentiment threshold.
Call Transcription - Never forget a conversation again
Forget parts of a 20 minute conversation, or need to pick up from where your colleagues left off? The call transcription tool will provide you with all the context and key points you’ve missed, in seconds – without having to listen to a call recording.
AI Generated Summary Notes - Let Invergence do the note taking
Instantly generate concise summaries of every conversation, complete with key action points. Enhance productivity by reducing manual note-taking, ensuring you never miss important details or follow-ups. Streamline your workflow and focus on what truly matters—growing your business and fostering strong client relationships.
Intent Analysis - Determine what type of calls your team are having
Get plenty of low scoring calls because your team are batting off telemarketers? Our AI will analyse the intent of the caller, so that you know which low rated calls warrant your attention, and which are a waste of your time looking into.
Want to be one of the first to give our AI a go?
Fill out the form and we’ll make sure you’re amongst the FIRST of our customers to start implementing our AI tools into your Invoco phone system.
