The UK's Most Loved Telecom Company
Enduratec
USER TYPE
Manufacturing
INTEGRATION?
Capsule CRM
What challenge(s) did you face before working with us? Did anything sway you into choosing us over other providers? How was your experience working with our team?
I found Invoco to be an exceptional telecommunications partner. Having previously worked with them in another business, I was already familiar with their high-quality service and innovative solutions. When our business needed to expand our communication infrastructure, Invoco proved to be the ideal choice. We required a more sophisticated VoIP system with multiple handsets, call transfer capabilities, and crucial integration with our CRM system. Invoco not only met but exceeded these requirements. The on-boarding process was seamless, reflecting their commitment to customer satisfaction. Special recognition goes to two outstanding team members, Dominic and Miralem, who went above and beyond to ensure our smooth transition and have continued to provide brilliant ongoing support. Invoco’s ability to understand and address our evolving business communication needs makes them a standout telecoms provider.
Have you seen any specific results since using our product/service? (time saved, efficiency boosted using any features?) How has our solution impacted your business overall?
Since implementing Invoco’s communication solution, our business has experienced exceptional results. The comprehensive system provides multiple handset options and a convenient softphone app, which has significantly enhanced our team’s productivity and flexibility. The most standout improvement has been the seamless integration with our CRM system. This integration has been a game-changer, enabling more efficient and targeted customer engagement. Our team now has instant access to critical customer information, streamlining communication and improving overall customer interactions. Perhaps most impressive is the substantial productivity boost we have achieved with a relatively modest investment.
What would you say to another company considering working with us?
To any company considering working with Invoco, I offer this advice: Don’t hesitate. Take the leap. Invoco doesn’t just provide telecommunications solutions; they provide a comprehensive partnership. From the initial implementation to ongoing support, their team guides you through every step of the process. Their brilliant solutions are matched only by their exceptional customer support. What sets Invoco apart is their commitment to customer success. They don’t just sell a service; they actively support your business’s communication needs, offering hands-on assistance and reliable backup whenever you need it. If you’re contemplating a communication system upgrade, Invoco is more than a vendor – they’re a trusted ally in your business’s growth and efficiency.
Are there any other comments/experiences or standout moments you think might be useful to us? Anything at all in this box!
I can’t think of any one stand-out moment; the overall process was brilliant. Perhaps getting a call from Jez, the MD, to explain the features and benefits of the solution.
Enduratec
Matt Busby
https://www.enduratec.uk/
https://www.linkedin.com/company/enduratec/
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INTEGRATION?
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