The UK's Most Loved Telecom Company

First off, welcome to Invoco Telecom!


Chances are you’ve clicked onto this page because you’re looking to explore how you can help your business thrive by working remotely. You’re not alone!

Making the switch has been difficult for many, but with a Hosted PBX system, you can still provide exceptional customer service and keep work running smoothly.


So what is a Hosted PBX?

The terminology can be confusing: Virtual PBX, Cloud PBX, Hosted Telephony, IP PBX, VoIP…what does it all mean?
First and foremost, it’s a phone system, plain and simple. But with some extras. It does some cool things that a traditional phone system would struggle with but we’ll come to that bit later.

And how it can help you?

Right now, the most important element of a hosted phone system you’re interested in is how it benefits remote workers. Our team can help create the perfect system for YOUR businesses needs, pre-configure the phones you want and send them straight to you, so all you have to do is plug your phones into power, connect them to the internet and you’re good to go!

This is perfect for the employees of yours that are working from home, or even members that are currently having to change their location regularly because of their own restrictions. Diverting calls between your team can be done in a few clicks, and you can have separate phone lines added to each phone, however technical your operations may be. If you keep scrolling, you’ll find all of the features that come with the system.


An Invoco Hosted PBX consists of:


  • An Internet Connection
    This can be a standard ADSL broadband connection, fibre broadband or a leased line. No more analogue or ISDN lines required.
  • Internet Phones
    IP phones are just like the normal business phones you’re used to, they just plug into your internet connection. They don’t all have to be in the same location either, they can be located wherever you have an Internet connection (ideal for your entire team to work from home!).

How does it work?

How does it work?


It sounds like this should be tremendously complicated to set up, right? It just takes 3 simple steps….



Talk to one of our Hosted PBX Specialists

1. Talk to one of our Hosted PBX Specialists.

Someone from our friendly team of specialists will talk through EXACTLY how you want the system to be set up and to choose your phones.

Connect your new phones to the internet

2. Connect your new phones to the Internet.

We’ll send you your new phones which will be pre-configured, so all you’ll need to do is to connect them to the Internet.

Our Hosted PBX Specialists will sort the whole process for you.

3. Talk to one of our Hosted PBX Specialists again.

They will test your set up and make any changes you require to make sure the system is working EXACTLY as you need it to.

What do you get?

Standard Features

Manage your numbers ans account online 24/7

Online Management Portal

Manage your numbers and account online 24/7. Get access to real-time reporting, add new numbers and set up integrations.

Check out your calls in real time

Call Statistics

Check out your calls in real time, how many calls you’re receiving on your numbers, when your busy times are, how many calls are being missed, etc.

Get detailed reports straight into your inbox.

Email Reports

Get detailed reports delivered straight to your inbox showing all of your calling activity.

Customise your voicemail

Voicemail

Send calls to the system voicemail when you don’t want to receive calls. Customise the greeting yourself or ask one of the team to get one professionally recorded for you.

Get your voicemails emailed directly to you

Voicemail to Email

Get your voicemails emailed directly to your inbox so you can listen to your voicemails and respond to missed calls even when you’re not in the office.

Route your calls to a different place at specified times.

Basic Time of Day Routing

Need to route your calls to a different place at specified times, e.g., send calls to an out-of-hours call answering service when the office is closed?

Use a professional welcome message.

Welcome Message

Make your system sound more professional by adding a simple Welcome Message at the start of the call with your company name and any messages you think are relevant.

Block unwanted callers

Call Blocking

Fed up of being constantly interrupted by unwanted nuisance callers? Just block them with a click of a button and never hear from them again!

Use our integrations

Basic Integrations

Become a productivity ninja and link your Invoco account to a range of third party applications such Dropbox, Google Drive, etc.
Check out our basic integrations.

Click2Dial

Make calls at a click of your mouse, directly from your webpage using the Invoco Dialler Chrome Extension.
Works specifically with our 3rd party integrations.

VoIP call desktop notifications

Desktop Notifications

Get real-time notifications on your computer for incoming calls and link straight into their contact record in your CRM, sales and marketing system or helpdesk application at a click of a mouse.

Optional Features

Call whisper will announce callers for you

Call Whisper

Do you need to know if your inbound calls are coming from your virtual number as opposed to someone ringing your number directly? Call Whisper will announce which number is calling when you answer the phone.

Get better value for money

Advanced Time of Day Routing

Add a monthly Call Pack to get better value for money. Add a monthly Call Pack to get better value for money.

Improve your call handling efficiency with an IVR menu

IVR Menu

Improve your call handling efficiency and route your calls to the right team by adding a menu option, e.g., ‘1 for Sales, 2 for Support, etc.’

Use call recording for training and compliance purposes

Call Recording

Need to get your calls recorded for training or compliance purposes? Get all of your incoming calls recorded by adding the call recording feature. Taking payment details over the phone? Pause and resume call recording mid-call to ensure you’re not storing that information inadvertently.

Use bespoke music when a client is on hold

Bespoke Music On Hold

Why not add some marketing messages to your on-hold music to make clients aware of any upcoming promotions or new products?

Use advanced call management

Advanced Call Management

Do you have complex call routing requirements such as needing to forward to multiple numbers simultaneously, overflowing calls to a call answering service or sending calls to different destinations based on the time of day? Talk to one of our call routing specialists.

Premium VoIP integrations

Premium Integrations

Become a productivity ninja and link your numbers to a huge range of third party apps such as Salesforce, Hubspot, Infusionsoft and Zapier. Need to get your call data into your CRM or maybe trigger some automation after receiving a call?
Check out our premium integrations

Next Steps?

If you're interested in finding out more, you can either request a callback in the  box above, use our live chat (the icon is in the bottom right section of your screen), or give us a call on 01527 306 243 and we'll be happy to help.

Frequently asked questions

Still unsure about how a Hosted PBX can work for your business or need advice on the best system to choose?

Request a call back from one of our friendly sales team!

Phone

Question? Call Us.

We’re here to help.

Call us and speak to a Hosted PBX Specialist.

01527 306 0243