Hosted PBX

Because the world is CHANGING.

First off, welcome to Invoco Telecom!

Chances are you've clicked onto this page because you're looking to explore how you can help your business thrive by working remotely. You're not alone!

Making the switch has been difficult for many, but with a Hosted PBX system, you can still provide exceptional customer service and keep work running smoothly.

So what is a Hosted PBX?

The terminology can be confusing: Virtual PBX, Cloud PBX, Hosted Telephony, IP PBX, VoIP…what does it all mean?
First and foremost, it’s a phone system, plain and simple. But with some extras. It does some cool things that a traditional phone system would struggle with but we’ll come to that bit later..

And how can it help you?

Right now, the most important element of a hosted phone system you’re interested in is how it benefits remote workers. Our team can help create the perfect system for YOUR businesses needs, pre-configure the phones you want and send them straight to you, so all you have to do is plug your phones into power, connect them to the internet and you’re good to go!

This is perfect for the employees of yours that are working from home, or even members that are currently having to change their location regularly because of their own restrictions. Diverting calls between your team can be done in a few clicks, and you can have separate phone lines added to each phone, however technical your operations may be. If you keep scrolling, you’ll find all of the features that come with the system.

An Invoco Hosted PBX consists of:

  • An Internet Connection
    This can be a standard ADSL broadband connection, fibre broadband or a leased line. No more analogue or ISDN lines required.
  • Internet Phones
    IP phones are just like the normal business phones you’re used to, they just plug into your internet connection. They don’t all have to be in the same location either, they can be located wherever you have an Internet connection (ideal for your entire team to work from home!).

How does it work?

It sounds like this should be tremendously complicated to set up, right? It just takes 3 simple steps....

1. Talk to one of our Hosted PBX Specialists.

Someone from our friendly team of specialists will talk through EXACTLY how you want the system to be set up and to choose your phones.

2. Connect your new phones to the Internet.

We'll send you your new phones which will be pre-configured, so all you'll need to do is to connect them to the Internet.

3. Connect your VoIP device

They will test your set up and make any changes you require to make sure the system is working EXACTLY as you need it to.

What do you get?

Standard Features

Online Management Portal

Manage your numbers and account online 24/7. Get access to real-time reporting, add new numbers and set up integrations.

Call Statistics

Check out your calls in real time, how many calls you’re receiving on your numbers, when your busy times are, how many calls are being missed, etc.

Email Reports

Get detailed reports delivered straight to your inbox showing all of your calling activity.

Voicemail

Send calls to the system voicemail when you don’t want to receive calls. Customise the greeting yourself or ask one of the team to get one professionally recorded for you.

Voicemail to Email

Get your voicemails emailed directly to your inbox so you can listen to your voicemails and respond to missed calls even when you’re not in the office.

Basic Time of Day Routing

Need to route your calls to a different place at specified times, e.g., send calls to an out-of-hours call answering service when the office is closed?

Welcome Message

Make your system sound more professional by adding a simple Welcome Message at the start of the call with your company name and any messages you think are relevant.

Call Blocking

Fed up of being constantly interrupted by unwanted nuisance callers? Just block them with a click of a button and never hear from them again!

Basic Integrations

Become a productivity ninja and link your Invoco account to a range of third party applications such Dropbox, Google Drive, etc.
Check out our basic integrations

Click2Dial

Make calls at a click of your mouse, directly from your webpage using the Invoco Dialler Chrome Extension.
Works specifically with our 3rd party integrations.

Desktop Notifications

Get real-time notifications on your computer for incoming calls and link straight into their contact record in your CRM at a click of a mouse.

Optional Features

Call Whisper

Do you need to know if your inbound calls are coming from your virtual number as opposed to someone ringing your number directly? Call Whisper will announce which number is calling when you answer the phone.

Advanced Time of Day Routing

Add a monthly Call Pack to get better value for money.

IVR Menu

Improve your call handling efficiency and route your calls to the right team by adding a menu option, e.g., '1 for Sales, 2 for Support, etc.'

Call Recording

Need to get your calls recorded for training or compliance purposes? Get all of your incoming calls recorded by adding the call recording feature. Taking payment details over the phone? Pause and resume call recording mid-call to ensure you’re not storing that information inadvertently.
£10 per month plus 1.5p/min surcharge

Bespoke Music On Hold

Why not add some marketing messages to your on-hold music to make clients aware of any upcoming promotions or new products?

Advanced Call Management

Do you have complex call routing requirements such as needing to forward to multiple numbers simultaneously, overflowing calls to a call answering service or sending calls to different destinations based on the time of day? Talk to one of our call routing specialists.

Premium Integrations

Become a productivity ninja and link your numbers to a huge range of third party apps such as Salesforce, Hubspot, Infusionsoft and Zapier. Need to get your call data into your CRM or maybe trigger some automation after receiving a call?
Check out our premium integrations

Next steps?

If you’re interested in finding out more, you can either request a callback in the  box above, use our live chat (the icon is in the bottom right section of your screen), or give us a call on 01527 306 243 and we’ll be happy to help.

Frequently asked questions

Once we’ve finalised the details with you, the Hosted PBX is available within 24-48 hours.
We don’t tie you into a contract and you can cancel your Hosted PBX subscription at any time.
Services can be added or removed at any time. There are no tie-ins. We simply amend your subscription to reflect the new configuration. Just contact our Support Team.

No. We’re very proud of our clear and easy to understand pricing. You only pay for what you use. Unlike some providers we charge our calls to the second with no call connection charges, minimum call durations, or rounding the duration of the call up to the next minute.

No. You can use your existing broadband provider.

The bandwidth used for VoIP is very low, so very often VoIP will work perfectly well even on slow connections. More important is the stability of the connection. Give our Sales Team a call and we can give you advice on the viability of VoIP for you.
We offer Paypal and Direct Debit.

Each handset can receive two concurrent calls.

Yes. As well as our competitive pricing, we pre-configure our phones prior to shipping so they are plug and play making it very easy for you to get up and running.

It is possible but we would strongly advise to source your VoIP phone through us for two reasons. Firstly, phones sourced through Invoco are pre-configured by us prior to shipping, so they are plug and play making it very easy for you to get up and running. Secondly, we cannot support third party IP phones.

Yes. You will need to fill out a Letter of Authority with your new provider who will then contact us to commence the porting process. The length of time it takes to port the number can vary significantly depending on whether or not we already have a porting agreement with the new provider. There is a minimum service term of 12 months for numbers to be ported away from our network and we would charge an administrative fee of £25 plus VAT.

Calls to our 01, 02 and 03 virtual numbers can be made from overseas. Calls to our 08 numbers may be possible but this cannot be guaranteed. If you have overseas clients then it is advisable to offer them an alternative geographic number to call.

Still unsure about how a Hosted PBX phone system can work for your business or need advice on the best system to choose?

Request a call back from one of our friendly sales team!

Question? Call us.

We’re here to help.

Call us and speak to a specialist.

“If you are not already using call tracking numbers, you really should be.”

I had heard call tracking mentioned before the convention and have always been hugely frustrated by advertising without knowing whether I was getting a decent ROI, so I took the opportunity at the convention to visit Invoco’s stand and sign up for their offer. Within 2 months I had purchased extra numbers and can’t believe I didn’t do this sooner. Not only has it helped me gauge my ROI on various advertising streams but even the ROI of members of my team responsible for running those streams! The Invoco site is incredibly straightforward to use and gives you all the information you need to measure the effectiveness of your adverts. If you are not already using call tracking numbers, you really should be.”

Luke Norbury
Home Instead Senior Care
28th November 2013