Find out what each data set means on your wallboard.
In case you’re unsure…
Inbound = You’re receiving a call
Outbound = You’re making a call
|1||Total answered and unanswered inbound calls.|
|2||Total answered inbound calls.|
|3||Total unanswered inbound calls.|
|4||Total answered and unanswered outbound calls.|
|5||The longest call of the current day.|
|6||Answered outbound calls per extension.|
|7||Answered inbound calls per extension.|
|8||Average call duration per extension.|
|9||Total call duration per extension.|
|10||Answered and unanswered calls per extension.|
Please note: the wallboard does not monitor Total outbound unanswered calls. This can however be calculated by: Total Out (4) – Sum of Out Answered (6). So for example, in the screenshot above, this would be 3 total out calls – 2 out answered calls = 1 lost out call.
Other things to note:
Total In (1) = In Answered (2) + In Lost (3)
In Answered (2) = Sum of In Answered (7)
Avg Dur (8) = Total Dur (9) / Total Answered (10)
If you have any questions, please don’t hesitate to get in touch with our support team.
01527 306001 firstname.lastname@example.org