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“AI” gets bolted onto everything these days, which makes it easy to switch off when you hear it. But when it comes to phone calls specifically, AI has quietly gone from gimmick to genuinely useful — and it’s worth knowing what it can do before you dismiss it as another buzzword. The problem it solves […]
What AI Can Actually Do With Your Business Calls Read More »
“Half the money I spend on advertising is wasted — the trouble is, I don’t know which half.” That quote is nearly a century old, and it’s still one of the most common frustrations in business. Call tracking is the modern answer to it. What call tracking actually does Call tracking assigns a unique phone
What Is Call Tracking (And Why Your Marketing Budget Needs It)? Read More »
If half your team is in the office and half is working from the kitchen table, the humble desk phone starts to look a bit outdated. That’s where a softphone comes in — and if you’re not sure what one actually is, you’re not alone. Here’s the plain-English version. What is a softphone? A softphone
Softphone vs Desk Phone: Which Is Right for Your Hybrid Team? Read More »
Ever got off a call and immediately thought, “What did they say their address was?” or “Did I agree to that, or did they?” It happens to all of us. Phone calls move fast, and unless you’re scribbling notes the whole time, details slip through the gaps. That’s exactly why we built call transcription into
That call from earlier? We wrote it all down Read More »
Pausing call recording mid call is really important for things like taking payments & discussing confidential information – and it’s really easy to do! How can I pause my call recording mid call? Simply press #1 on the keypad of your device, whether that be a physical IP Phone, your mobile, or even the Invoco
How can I pause call recording during a call? Read More »
There’s nothing worse than waiting for an email, and finding it days later in your junk folder. We’d hate for our emails not to reach you in a timely fashion, so we’ve created this article to (hopefully) help you whitelist the Invoco domain, so that you don’t miss an email from us again! To whitelist
How to whitelist Invoco emails Read More »
We’d like to think even The Grinch would use the Invoco Holidays function to schedule a redirect over the Festive period….It’s really easy to use the Holidays redirect function to schedule a divert to voicemail or another number. Uploading your voicemail greeting (Optional) Head to your Invoco Portal, then the Settings page and Voicemail tab.(https://portal.invoco.net/settings/voicemail)
Scheduling your Christmas redirects… Read More »
Ever found yourself in a position where you need to call a remote colleague on your Hosted PBX system and you’re constantly getting calls going through to voicemail? Or even worse, you’ve taken a call from a client which you need to transfer to a remote colleague and you end up transferring that call to
What is BLF and how can it help my business? Read More »
What is a Call Whisper? The Call Whisper is a great little feature that will help if you or your team need to know which incoming telephone number you’re answering. For example, you may have a telephone number for your sales team and a different number for your support team, both of which would be
What is a call whisper? Read More »
Desktop Notifications provide an on-screen “pop-up” showing the Caller ID for incoming calls to the system. If you have integrated your Invoco system to a third-party system such as a CRM or Helpdesk application, the system will do a quick look up to the system, find the caller’s name and display the name on the
How to set up Desktop Notifications for incoming calls Read More »