The Invoco Platform

Ever found yourself in a position where you need to call a remote colleague on your Hosted PBX system and you’re constantly getting calls going through to voicemail? Or even worse, you’ve taken a call from a client which you need to transfer to a remote colleague and you end up transferring that call to […]

What is a Call Whisper? The Call Whisper is a great little feature that will help if you or your team need to know which incoming telephone number you’re answering. For example, you may have a telephone number for your sales team and a different number for your support team, both of which would be

Desktop Notifications provide an on-screen “pop-up” showing the Caller ID for incoming calls to the system. If you have integrated your Invoco system to a third-party system such as a CRM or Helpdesk application, the system will do a quick look up to the system, find the caller’s name and display the name on the

A quick whistle-stop tour of the Invoco Portal.

Just a quick overview of the Statistics page.

Setting up your Invoco Wallboard is quick and easy to help get the user statistics you’re after. Please note, the Invoco Wallboard is currently only available for Hosted PBX customers on our Essentials package and up. Step 1 Adding the Wallboard Integration Head to the Integrations page of your Invoco Portal, and select the Invoco

If you or your team are constantly being interrupted by spam callers, you can set up Call Blocking on your Invoco portal.

Enabling two-factor authentication on your Invoco Portal is a quick & easy way to improve account security. Here’s how in three simple steps. Step 1 Enabling Two-Factor Authentication Head to the Account page of your Invoco Portal, scrolling down you’ll see the option to enable two-factor authentication. (https://portal.invoco.net/account/details) Step 2 Setting up your 2FA Application/Device

Want to provide a colleague with access to your Invoco Portal without giving them your login details? We’ve got an answer for that.. create a user account just for them. You can restrict what the user has access to and manage the users’ login all via the Invoco Portal. Step 1 Adding a new user

Find out what each data set means on your wallboard. In case you’re unsure… Inbound = You’re receiving a call Outbound = You’re making a call 1 Total answered and unanswered inbound calls. 2 Total answered inbound calls. 3 Total unanswered inbound calls. 4 Total answered and unanswered outbound calls. 5 The longest call of