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I was at an event at the weekend run by the Entrepreneurs Circle and the keynote from Nigel Botterill, ably assisted by David Brown and Pieter de Villiers from 48 Hour Launch, was all about not missing two-foot putts. What does that…
How to stop missing those two-foot putts! Read More »
If you have a support team in your organisation you’ll know it’s a tough job delivering exceptional customer service. A common frustration for people calling into a helpdesk is having to spend time holding on the line…
How to use inbound calls to create new support tickets in your helpdesk software Read More »
Here at Invoco, we like to think that we provide lots of useful call intelligence for our clients. We have lovely weekly reports and the ability to get a weekly spreadsheet containing all call records. This is really useful stuff. But…
How to import your call records into Google Sheets in real-time Read More »
As many of you know, I’m a big advocate of tracking things in my business. It’s something we actively promote to our customers and of course, call tracking is an important tool to help marketers measure how well a…
How to get real-time call statistics in Cyfe Read More »