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Invoco's Integration with Keap

Keap is a great tool to automate your small business sales and marketing, while combining CRM, email marketing, lead capture and e-commerce in one place.

So what does Invoco’s Call Tracking and Hosted PBX integrations into Keap do? Well, some pretty cool stuff actually…

Creating new contacts and updating existing contact records

So when you receive a call to one of your numbers we’ll do a real-time lookup to your Keap database and:

  • If we find a contact that matches the caller’s number we’ll add a call note against that contact record and upload the recording of the call to the contact’s File Box, or;
  • If we don’t find a contact that matches the caller’s number, we’ll create a new contact in Keap automatically for you and add the call note and the call recording.

So now, as well as all of the online and email tracking that Keap does so well, you now also have a comprehensive call history for that contact.

Desktop call notifications with real-time lookups into your Keap system

See who’s calling you in real-time with desktop notifications linked to your Keap system. Clicking on the notification will take you straight into the contact record as well!

Advanced functionality

And if you’re using the Invoco Hosted PBX system, we’ll even send the caller information straight to your Invoco VoIP phone.

  • Applying call tags to contacts: Tags can be applied to a contact based on whether the call was incoming, outgoing, answered, missed, from a mobile, and per number.
  • Call Counter Custom Field: Count the number of calls received from a particular contact.
  • Mobile number Custom Field: If the caller is calling from a mobile number, we’ll push that number automatically into the custom field.
  • Last Call Custom Field: Timestamp of the last call to or from a contact.

Check out the following videos on how to set up the integration between Invoco and Keap as well as some use cases.

Setting up the Keap integration
Adding new contacts into Keap from phone calls

How to automatically capture those phone call leads straight into Keap.

Applying tags to contacts in Keap based on call outcome

Apply different tags to contacts based on different calling outcomes in order to supercharge your follow up processes…

Keap custom fields for call tracking

Using the Call Counter, Last Call and Mobile Number fields.

Keap example campaign: Missed calls

How to track missed calls in Keap to ensure that your team follows up on those sales leads more effectively…

Keap example campaign: Service management

How to track phone calls in Keap to provide a better experience to your customers…

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