The UK's Most Loved Telecom Company
Menu
Freshdesk is a great easy to use customer support system for small businesses, individuals and support teams.
So what does Invoco’s Call Tracking and Hosted PBX integrations into Freshdesk do? Well, some pretty cool stuff actually…
So when you receive a call to your support line we’ll do a real-time lookup to your Freshdesk application and:
So now all incoming support calls are captured as trouble tickets in Freshdesk to ensure that they are documented and followed up on consistently.
When you receive a call to your support line, we’ll send you a desktop notification on your computer in real time with the caller’s details and clicking on the notification will take you straight into the contact record in Freshdesk! No need to keep customers hanging on the phone whilst you’re looking up their details!
And if you’re using the Invoco Hosted PBX system, we’ll even send the caller information straight to your Invoco VoIP phone.
Still unsure about how it all works or just need some advice?
Integrated marketing automation and small business CRM. Get your call data straight into ActiveCampaign, create new contacts, add call notes, link to call recordings and get real-time desktop call notifications.
Integrated marketing, sales and CRM system for small businesses. Get your call data straight into AgileCRM, create new contacts, add call notes with links to the call recordings and get desktop call notifications in real-time.
Business management software for Managed Service Providers. Get your call data straight into Autotask, create new contacts, add call activities with links to the call recordings and get desktop call notifications in real time.
