Freshdesk is a great easy to use customer support system for small businesses, individuals and support teams.
So what does Invoco’s Call Tracking and Hosted PBX integrations into Freshdesk do? Well, some pretty cool stuff actually…
Creating new contacts and trouble tickets
So when you receive a call to your support line we’ll do a real-time lookup to your Freshdesk application and:
So now all incoming support calls are captured as trouble tickets in Freshdesk to ensure that they are documented and followed up on consistently.
Desktop call notifications with real-time lookups into your Freshdesk system
When you receive a call to your support line, we’ll send you a desktop notification on your computer in real time with the caller’s details and clicking on the notification will take you straight into the contact record in Freshdesk! No need to keep customers hanging on the phone whilst you’re looking up their details!
And if you’re using the Invoco Hosted PBX system, we’ll even send the caller information straight to your Invoco VoIP phone.