Invoco's Integration with Google Contacts

Google Contacts is a way to store and organize contact information about the people you communicate with.

Our integration with Google Contacts is slightly different to our usual integrations,  because we know that you’re not going to be using it as you would a typical CRM system, but more as a ‘telephone address book’.

This integration will:
  • Do a lookup to your Google Contacts database and attempt to match a telephone number to a contact,
  • If we find a match, you’ll see a desktop notification pop up on your screen with the caller’s name and number. Clicking on that pop up will take you straight into Google Contacts, showing you the caller’s details.
  • If we don’t find a match for the telephone number, you’ll see the same notification pop up, this time, without the option to click into Google Contacts.

It will also display the caller’s name on your Invoco VoIP Phone, as long as you have the Contact Lookup feature enabled!

How to set up the integration between Invoco and Google Contacts…