Creating new contacts and updating existing contact records
So when you receive a call to one of your numbers we’ll do a real-time lookup to your CRM database and:
You can also opt for Desktop Notifications in real-time with the calls you receive, taking you straight into that contact record in Senta. They’ll look something like this…
And if you’re using the Invoco Hosted PBX system, we’ll even send the caller information straight to your Invoco VoIP phone.