Invoco's Integration with ServiceM8

ServiceM8 is the latest mobile & cloud technology helping eliminate paperwork, improve productivity & provide great service. So how does Invoco’s Call Tracking and Hosted PBX integration into ServiceM8 do? Well, some pretty cool stuff actually…

This integration will:
  • Do a lookup to your ServiceM8 database and attempt to match a telephone number to a contact,
  • If we find a match, you’ll see a desktop notification pop up on your screen with the caller’s name and number.
  • If we don’t find a match for the telephone number, you’ll see the same notification pop up, this time with the default contact name you specify (if you opt for it).
  • You’ll then see client notes updated in real time, with details of the call and a link to the call recording.

It will also display the caller’s name on your Invoco VoIP Phone, as long as you have the Contact Lookup feature enabled!

So now, you can enjoy new levels of productivity and collaboration with the powerful ServiceM8 tool.

 

How to set up the integration between Invoco and ServiceM8…