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Invoco's Integration with Zendesk Support

Zendesk Support is a great easy to use online CRM system for businesses, individuals and sales teams.

So what does Invoco’s Call Tracking and Hosted PBX integrations into Zendesk Support do? Well, some pretty cool stuff actually…

Creating new contacts and adding new tickets to existing contact records

So when you receive a call to one of your numbers we’ll do a real-time lookup to your Zendesk Support database and:

So now, as well as all of the online and email tracking that Zendesk Support does so well, you now also have a comprehensive call history for that contact.

Desktop call notifications with real-time lookups into your Zendesk Support system

See who’s calling you in real-time with desktop notifications linked to your Zendesk Support system. Clicking on the notification will take you straight into the contact record as well! The notification should look something like this:

And if you’re using the Invoco Hosted PBX system, we’ll even send the caller information straight to your Invoco VoIP phone.

How to get set up…

Still unsure about how it all works or just need some advice?

Request a call back from one of our friendly sales team!

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Freshsales

Frehsales is a cloud-based CRM for your sales and marketing teams, helping businesses scale faster and puts refreshing business software in the hands of small businesses, as well as enterprises.

Zoho WorkDrive

The Invoco Wallboard provides you with a great way of seeing your real-time call statistics for your Invoco Hosted Phone System. At a glance you can see if your call handling team is missing any calls, if your telesales team are making as many calls as they’re supposed to be and who are the best performers in your team.

The Invoco Wallboard

The Invoco Wallboard provides you with a great way of seeing your real-time call statistics for your Invoco Hosted Phone System. At a glance you can see if your call handling team is missing any calls, if your telesales team are making as many calls as they’re supposed to be and who are the best performers in your team.