Creating new contacts and adding new tickets to existing contact records
So when you receive a call to one of your numbers we’ll do a real-time lookup to your Zendesk Support database and:
So now, as well as all of the online and email tracking that Zendesk Support does so well, you now also have a comprehensive call history for that contact.
Desktop call notifications with real-time lookups into your Zendesk Support system
See who’s calling you in real-time with desktop notifications linked to your Zendesk Support system. Clicking on the notification will take you straight into the contact record as well! The notification should look something like this:
And if you’re using the Invoco Hosted PBX system, we’ll even send the caller information straight to your Invoco VoIP phone.
How to get set up…