Invoco's Integration with Zendesk Support

Zendesk Support is a great easy to use online CRM system for businesses, individuals and sales teams.

So what does Invoco’s Call Tracking and Hosted PBX integrations into Zendesk Support do? Well, some pretty cool stuff actually…

Creating new contacts and adding new tickets to existing contact records

So when you receive a call to one of your numbers we’ll do a real-time lookup to your Zendesk Support database and:

So now, as well as all of the online and email tracking that Zendesk Support does so well, you now also have a comprehensive call history for that contact.

Desktop call notifications with real-time lookups into your Zendesk Support system

See who’s calling you in real-time with desktop notifications linked to your Zendesk Support system. Clicking on the notification will take you straight into the contact record as well! The notification should look something like this:

And if you’re using the Invoco Hosted PBX system, we’ll even send the caller information straight to your Invoco VoIP phone.

How to get set up…

Still unsure about how it all works or just need some advice?

Request a call back from one of our friendly sales team!

Other integrations you might like...

The Invoco Wallboard

The Invoco Wallboard provides you with a great way of seeing your real-time call statistics for your Invoco Hosted Phone System. At a glance you can see if your call handling team is missing any calls, if your telesales team are making as many calls as they’re supposed to be and who are the best performers in your team.

Clio Manage

Clio Manage is a cloud-based legal practice management software that makes running your firm, organizing cases, and collaborating with clients from one place possible. Hopefully, integrating Clio Manage with your Invoco system will make things even easier.

The Invoco Wallboard

The Invoco Wallboard provides you with a great way of seeing your real-time call statistics for your Invoco Hosted Phone System. At a glance you can see if your call handling team is missing any calls, if your telesales team are making as many calls as they’re supposed to be and who are the best performers in your team.

Clio Manage

Clio Manage is a cloud-based legal practice management software that makes running your firm, organizing cases, and collaborating with clients from one place possible. Hopefully, integrating Clio Manage with your Invoco system will make things even easier.

ActiveCampaign

Integrated marketing automation and small business CRM. Get your call data straight into ActiveCampaign, create new contacts, add call notes, link to call recordings and get real-time desktop call notifications.