How to transfer calls on a Yealink T19

There are two types of call transfers used on a Yealink T19. A blind transfer and an attended transfer.

A blind transfer is a transfer to another number or extension without starting a call with the other number or extension. The call is then transferred blind.

An attended transfer involves calling a number or extension first to confirm if the user wants to take the call or not. The two calls are then merged together once accepted. This is the most popular transfer method

Blind Transfer

Answer the call

Press the Tran button. The call will be placed on hold and then enter the telephone number or extension to the person you wish to transfer the call to.

Press the Tran button once again to complete the transfer

Attended Transfer

Answer the call

Press the Tran button. The call will be placed on hold and then enter the telephone number or extension to the person you wish to transfer the call to

Press the OK button to call

The transfer recipient will answer the call

Press the Tran button to transfer the call

The caller and the transfer recipient will be connected together