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If half your team is in the office and half is working from the kitchen table, the humble desk phone starts to look a bit outdated. That’s where a softphone comes in — and if you’re not sure what one actually is, you’re not alone. Here’s the plain-English version. What is a softphone? A softphone […]
Softphone vs Desk Phone: Which Is Right for Your Hybrid Team? Read More »
Pausing call recording mid call is really important for things like taking payments & discussing confidential information – and it’s really easy to do! How can I pause my call recording mid call? Simply press #1 on the keypad of your device, whether that be a physical IP Phone, your mobile, or even the Invoco
How can I pause call recording during a call? Read More »
When you open the box to your Yealink, there should be two separate cables. A power supply cable An internet (Cat5) cable You can connect the Yealink to the internet in several ways – directly to your router or into a wall socket. Insert one end of the internet (Cat5) cable into the back of
Connecting your Yealink T21 to the internet Read More »
In some instances, you may wish to temporarily divert calls from your Yealink to another number. You can divert calls to any mobile, landline or extension number directly from your Yealink. On the handset, press the Menu followed by Features, followed by Call Forwarding. Select from the options of Always, Busy or No Answer Always
Forward calls from a Yealink T21 Read More »
There are two types of call transfers used on a Yealink T19. A blind transfer and an attended transfer. A blind transfer is a transfer to another number or extension without starting a call with the other number or extension. The call is then transferred blind. An attended transfer involves calling a number or extension
How to transfer calls on a Yealink T19 Read More »
When you open the box to your Yealink, there should be two separate cables. A power supply cable An internet (Cat5) cable You can connect the Yealink to the internet in several ways – directly to your router or into a wall socket. Insert one end of the internet (Cat5) cable into the back of
Connecting your Yealink T19 to the internet Read More »
In some instances, you may wish to temporarily divert calls from your Yealink to another number. You can divert calls to any mobile, landline or extension number directly from your Yealink. On the handset, press the Menu followed by Features, followed by Call Forwarding. Select from the options of Always, Busy or No Answer (Always
Forward calls from a Yealink T19 Read More »
If you have any other model of Yealink handset, please see our other articles. What is BLF? BLF stands for Busy Lamp Field and is a great feature, particularly for teams working remotely. Have you ever found yourself in a position where you need to make or transfer a call to a remote colleague but
Setting up BLF keys on your Yealink T5 handset in 4 simple steps. Read More »
If you have any other model of Yealink handset including the new T5x series, please see our other articles. BLF is not available on DECT devices, such as the W52P, W60P or W41P. What is BLF? BLF stands for Busy Lamp Field and is a great feature, particularly for teams working remotely. Have you ever
Setting up BLF keys on your Yealink T1x, T2x, T3x or T4x handset in 4 simple steps Read More »
Here’s a quick video showing how where to find the settings you’ll need to connect a VoIP device to your Virtual Landline. Note: These settings apply to the Virtual Landline service only and not the Hosted PBX platform.
Setting up a VoIP device to work with your Virtual Landline Read More »