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Plenty of small businesses start out giving customers a personal mobile number, simply because it’s the number they’ve already got. It works, right up until it doesn’t — and that’s usually when a virtual number starts to make sense. What is a virtual number? A virtual number is a phone number that isn’t tied to […]
Virtual Phone Numbers Explained: Why Your Mobile Number Isn’t Enough Read More »
“AI” gets bolted onto everything these days, which makes it easy to switch off when you hear it. But when it comes to phone calls specifically, AI has quietly gone from gimmick to genuinely useful — and it’s worth knowing what it can do before you dismiss it as another buzzword. The problem it solves
What AI Can Actually Do With Your Business Calls Read More »
“Half the money I spend on advertising is wasted — the trouble is, I don’t know which half.” That quote is nearly a century old, and it’s still one of the most common frustrations in business. Call tracking is the modern answer to it. What call tracking actually does Call tracking assigns a unique phone
What Is Call Tracking (And Why Your Marketing Budget Needs It)? Read More »
Broadband doesn’t usually get much thought until it stops working – and then it’s all anyone can think about. If your business relies on VoIP calls, video meetings, or cloud software (and whose doesn’t, these days), the connection underneath it all matters more than most people realise. Superfast vs Ultrafast: what’s the difference? You’ll see
Business Broadband 101: How to Choose the Right Connection Read More »
If half your team is in the office and half is working from the kitchen table, the humble desk phone starts to look a bit outdated. That’s where a softphone comes in — and if you’re not sure what one actually is, you’re not alone. Here’s the plain-English version. What is a softphone? A softphone
Softphone vs Desk Phone: Which Is Right for Your Hybrid Team? Read More »
Ever got off a call and immediately thought, “What did they say their address was?” or “Did I agree to that, or did they?” It happens to all of us. Phone calls move fast, and unless you’re scribbling notes the whole time, details slip through the gaps. That’s exactly why we built call transcription into
That call from earlier? We wrote it all down Read More »
Pausing call recording mid call is really important for things like taking payments & discussing confidential information – and it’s really easy to do! How can I pause my call recording mid call? Simply press #1 on the keypad of your device, whether that be a physical IP Phone, your mobile, or even the Invoco
How can I pause call recording during a call? Read More »
After nearly two decades of shaping the way we communicate online, Skype is officially shutting down this May. Once the go-to platform for personal and business calls, Skype’s decline has been on the cards for a while—especially with Microsoft’s growing focus on Teams. For users still relying on Skype for VoIP services, this news could
Looking for a Skype alternative? Here’s Why Invoco’s Your Best Bet Read More »
There’s nothing worse than waiting for an email, and finding it days later in your junk folder. We’d hate for our emails not to reach you in a timely fashion, so we’ve created this article to (hopefully) help you whitelist the Invoco domain, so that you don’t miss an email from us again! To whitelist
How to whitelist Invoco emails Read More »
We’d like to think even The Grinch would use the Invoco Holidays function to schedule a redirect over the Festive period….It’s really easy to use the Holidays redirect function to schedule a divert to voicemail or another number. Uploading your voicemail greeting (Optional) Head to your Invoco Portal, then the Settings page and Voicemail tab.(https://portal.invoco.net/settings/voicemail)
Scheduling your Christmas redirects… Read More »