September 2022

Find out what each data set means on your wallboard. In case you’re unsure… Inbound = You’re receiving a call Outbound = You’re making a call 1 Total answered and unanswered inbound calls. 2 Total answered inbound calls. 3 Total unanswered inbound calls. 4 Total answered and unanswered outbound calls. 5 The longest call of […]

This guide will talk you through the process of setting up your Invoco numbers. Should you run into any problems whilst following this guide, please don’t hesitate to get in touch with our support team. 01527 306001 support@invoco.net

How to export your call data to a .csv file spreadsheet. Liking the call data you can get on the fly from the Invoco portal, but want to export it into a .csv file? No problem, here’s how in a couple of simple steps. Step 1 Selecting the date range for calls to Export Head

How to add more virtual numbers to your Invoco Portal Account Wanting some more Invoco Virtual Numbers? No problem – we’ve got thousands to choose from, all over the UK. Here’s how to add more numbers in 3 simple steps! Step 1 Getting on the right page… Once you’re logged into your Invoco Portal, you

How to find out what your redirection costs are based on the number you’re diverting to. We like to keep costs as transparent as possible, and this includes redirection rates – this article will show you how to check what your redirection costs are going to be, depending on what virtual number you have, and

Using the Documents section of your Invoco portal, uploading and downloading, and the purpose behind it. The Documents tab of your portal is intended to safely transfer files to/from the Invoco support team instead of email attachments – this is how you can view, upload, and download documents. Step 1 Locate the Documents page Head

Bank holiday, staff training/outing, or just out of the office for a little while? Don’t forget to schedule a divert for your numbers! Invoco makes scheduling a temporary divert quick & easy with the Holidays feature. Enabling the Holidays divert function Head to your Invoco Portal, under the My Numbers page you’ll see the ‘Holidays‘

Fed up of trying to scribble down details whilst on a call? Call recording allows you to easily listen back to calls to make life easier. Call Recording is an optional Bolt-On we offer that can record inbound and outbound calls from your Invoco Virtual Numbers. Adding the Call Recording Bolt-On… Head to the Invoco